Context

The organization is undergoing a major digital and organizational transformation. Several reform programs have already been implemented, while others are currently being defined or about to begin. To support these initiatives, we are looking for an experienced Senior Change Manager to drive and structure the human side of change across the enterprise.

Role Overview

The Senior Change Manager is responsible for designing and implementing strategies that ensure employees can understand, adopt, and successfully integrate the changes introduced by programs and projects. This role requires strong collaboration with leadership, project teams, and operational stakeholders to ensure smooth and sustainable transitions.

Key Responsibilities

Strategic Change Leadership

• Define and deploy a comprehensive human change-management strategy aligned with project and program objectives.

• Guide and advise executive leaders in their role as change sponsors.

• Coach and support team managers in leading their teams through transitions.

Stakeholder Management & Communication

• Identify internal and external stakeholders impacted by change initiatives.

• Assess their needs, expectations, and potential areas of resistance.

• Develop and implement communication and stakeholder-engagement plans.

Training & Adoption

• Define and coordinate training initiatives to prepare employees for new processes, systems, or organizational structures.

• Support teams in acquiring the knowledge and capabilities required to adopt the future state.

Project Collaboration

• Work in close partnership with program/project managers to evaluate impacts (technical, business, organizational).

• Anticipate challenges and define mitigation and support plans.

Monitoring & Continuous Improvement

• Track adoption progress and measure the effectiveness of change efforts.

• Collect feedback and adjust strategies when needed to ensure successful outcomes.

• Evaluate stakeholder satisfaction and apply lessons learned to future initiatives.

Culture & Change Readiness

• Identify and help resolve resistance to change.

• Foster a culture of openness, trust, and adaptability.

• Stay up to date on best practices and trends in change management and adapt them to the organization’s context and maturity.

Profile

• Proven experience in managing complex organizational or digital change initiatives.

• Strong communication, coaching, and stakeholder-engagement skills.

• Ability to work collaboratively across all levels of the organization.

• Skilled in anticipating challenges, resolving resistance, and driving adoption.

• Knowledge of change-management methodologies (e.g., ADKAR, Kotter, Prosci) is a strong asset.